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Notes from the DataChi team on lead qualification, sales automation, and the parts of the revenue stack we keep getting questions about.

Showing 5 of 5 posts

Support agent at a desk reviewing tickets

The deflection metric that lies to you

Most support orgs report deflection rates in the 30-50% range. Counted honestly, the real number is closer to 15-20%. A note on what an honest count looks like and why the inflated version costs you executive sponsorship six months in.

Rai Chadee

Rai Chadee

A small B2B sales team in a working session

Why we started DataChi

The execution-capacity problem most sales orgs treat as a productivity problem, and why the answer isn't more reps. A founder's note on what we kept watching and what we decided to build.

Rai Chadee

Rai Chadee